Customer support executive for Text chat / Email
and Tickets support - Apply for this job
Job ID : CSE-DRAC
Job Description Upcoming online brands need your help with providing support to their clients. The job post is for a responsible support executive who cares for our clients like we do. You will need to match international support standards and proactively solve problems of dear clients.
- Mediums of support:
- - Online Text Chat
- - Online Ticket support
- Shifts available:
- Night and Day
- Hard skills you will be trained on:
- 1. Recognizing the client's motive / goal and communicating accordingly
- 2. Walking the client through the software products
- 3. Troubleshooting common PC problems
- 4. Routing tickets / chats / emails to appropriate departments
- Soft skills you will be trained on:
- 5. Communicating on a subconscious level
- 6. Art of explaining technical stuff
- 7. Identifying areas where you must sound persuasive
- 8. How to put your information
- 9. Structuring sentences
- 9. Reduce technical jargon
a. Answering / Troubleshooting client problems
- To find our client's problems and troubleshooting the problems they are facing in our software
products / web applications.
b. Following up with customers
- You will need to followup with selected customers who are facing critical issues to ensure their problem is solved and motive is achieved.
c. Routing tickets / chats to appropriate departments
- You will need to route the support requests to appropriate departments.
d. Handling Technical Issues
- You are expected to troubleshoot not-so-complicated technical issues yourself before calling in for technical department for the issues.
- Graduate from any stream with good written communication skills.
- Should be receptive to new technologies and be able to write about it.
Apply Customer Support Executive
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